Spotting shoplifters (hints & tips)

 

The following are common behavioural indicators to look for when identifying a shoplifter:

 

1. Customers with a push chair or buggy without a child on board.

 

2. Customers with very large shoulder bags or backpacks.

   

    If a customer is seen with an unzipped or open bag, remember

    this could be used to conceal items. Bring the open bag to their

    attention.

 

3. Repeated visits to the same department or display and loitering.

 

    They may be dumping items ready for a pickup later on.

 

4. Customers who are more interested in watching your staff than

    looking at merchandise.

 

    They are waiting for a safe opportunity to pocket an item when

    you turn away.

 

5. Customers with unusual quantities of the same product may

    warrant special attention.

 

6.  People closer than normal to the merchandise. This

    could be to help conceal the theft from view.

 

7. Professional shoplifters often work in groups and rely on

    distraction techniques to avoid detection.